There’s been a lull since my last post and with good reason.
I’ve been working on some exciting additions to the Online Booking for the past
week and I’m very excited to unveil them here!
I’d considered making multiple posts as there’s simply a ton to cover.
However, since all the changes are so tightly tied together I’ll cover them in
sections here. The first section will cover changes made to the operation of
Employee Paging within our base software. The second section will cover changes
made to both the Paging and Emailing within the Online Booking. The third and
final section will cover our exciting new Online Booking feature – Customer
Reviews. As always, please contact us with any questions and we’ll be happy to
help you get started with these great new features!
Employee Paging
Our Employee Paging feature is a great part of our base
software that allows employees to receive text messages notifying them about
events within the salon. As I mentioned
in last week’s post
employees can now receive text messages when they receive an intercom message,
when same day appointments are booked, when customers check in, when any
appointments are booked, as well as a message each morning with their starting
time and earliest appointment.
In addition I’ve now added the ability to receive a text
whenever a customer cancels. This cancellation option is tied in to the
appointment notifications so if you opt for same-day messages only then you’ll
only get same-day cancellation notices. If you opt to receive notification on
all appointment changes that will extend to cancellations as well.
Employee Paging was a wonderful feature but the more I thought
about it the more concerned I became that certain employees might miss out on
these great benefits because they didn’t have a cell phone that allowed them to
receive text messages. To address this problem I’ve added an ‘Email’ option to
the list of Text Carriers in Paging. Choosing this option will allow you to
enter an email address rather than a Cell Phone Number. You’ll then receive all
the same notifications in your email instead of as a text message.
Online Booking Emails/Text Messages
I’ve added a feature that was honestly long overdue – the
ability for Online Booking to send out emails. Using this new ability I’ve
extended the Paging feature to Online Booking. Now when customers are checked
in, when intercom messages are received, and when appointments are booked and
cancelled employees that have set up their Paging options will receive the
appropriate notifications.
In addition, Online Booking will send notifications to
clients confirming that they have successfully booked and cancelled
appointments. There won’t be any more guesswork about whether they finished
their booking or not – they’ll get an email right away letting them know that
their changes were saved.
Customer Reviews
I can’t say enough about how excited this change makes me.
The most important thing any service company can do is listen to their
customers. The new Customer Review section of Online Booking makes it easy for
your customers – and only your customers – to leave feedback for your business,
for your employees to respond to that feedback, and for your web site to
reflect the praise your customers give you! In my most recent post I covered
the technical aspects of this feature. As a more simple explanation, once you
contact us and turn on the Customer Reviews section your customers will see a
Purchase History / Customer Review link instead of the old Purchase History
link. They can click there and leave reviews for any services in their
history. Employees to whom you grant access can then log in to their Employee
Access and reply to those reviews, approve them, or in the case of
inappropriate comments delete them. Lastly, I’ve added a highly customizable
web site plugin that will allow your web site to display the reviews you’ve
approved in a variety of attractive formats.
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